Hey there, job seekers! Exciting news awaits as we uncover a fresh job opportunity from 24/7.ai! Today, I’m thrilled to share details of an International Non-Voice Customer Support role hot off the press. In this blog post, we’ll delve into eligibility, selection process, roles, responsibilities, and more. So, grab a cuppa and let’s dive into this promising career prospect together!
Job Overview |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
| Company Name | 24 7 AI |
| Job Role | Non Voice Customer support |
| Qualification | Any Bachelor’s Degree |
| Experience | 0 – 2 Years |
| Salary | INR 1.25-2.75 Lacs P.A. |
| Location | Bengaluru |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria| 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Education: Candidates should possess a PUC (12th) certificate, a Diploma (3 years), or a degree from any stream, including Undergraduates, BE, or B.Tech graduates.
2) Shift Availability: Candidates should be willing to work in permanent night shifts, as the role entails catering to international customers across different time zones.
3) Experience: Freshers embarking on their career journey are encouraged to apply, along with candidates boasting prior relevant (BPO) or non-relevant (other domain) experience.
4) Skills and Abilities: Strong English communication skills are essential for effectively engaging with international customers.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Direct Walk-in: Candidates are invited to attend the walk-in interview at the specified venue and time mentioned in the job description.
2) Assessment/Interview: Upon arrival, candidates will undergo an assessment or interview process to evaluate their suitability for the role. This may include testing their communication skills, problem-solving abilities, and domain knowledge.
3) HR Interview: Shortlisted candidates will proceed to the HR interview, where they will engage in discussions regarding their qualifications, experience, and alignment with the company culture.
4) Document Verification: Candidates who successfully clear the interviews will be required to undergo document verification to authenticate their academic and experience credentials.
5) Offer Letter: Upon successful verification and selection, candidates will receive an offer letter outlining the terms and conditions of employment, including salary, benefits, and other relevant details.
6) Onboarding Process: Newly hired candidates will undergo an onboarding process, where they will receive orientation, training, and necessary resources to seamlessly integrate into their roles within the organization.
ಕೆಲಸದ ವಿವರ|Job Description |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Engage with Customers: Communicate with existing and prospective customers through international chat processes, maintaining a professional and helpful demeanor at all times.
2) Data Collection: Obtain relevant customer information and data by asking targeted questions to understand their needs and preferences accurately.
3) Issue Resolution: Address customer queries and concerns efficiently, providing prompt resolutions to ensure a satisfactory customer experience with the products and services offered.
4) Product Knowledge: Develop a comprehensive understanding of the company’s products and services to effectively assist customers and provide accurate information.
5) Documentation: Maintain thorough records of customer interactions, including inquiries, complaints, and resolutions, ensuring proper documentation and follow-up as necessary.
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Strong Communication: Demonstrated proficiency in English communication, both written and verbal, to effectively interact with international customers and convey information clearly.
2) Problem-Solving: Proven ability to analyze customer queries and issues, identify root causes, and formulate appropriate solutions in a timely manner to ensure customer satisfaction.
3) Customer Focus: A customer-centric approach with a keen understanding of customer needs and the ability to provide personalized support to enhance their experience.
4) Adaptability: Flexibility to work in a dynamic and fast-paced environment, adapting quickly to changing priorities and customer requirements.
5) Team Collaboration: Effective collaboration with team members and other departments to share insights, resolve customer issues efficiently, and contribute to a positive team environment.
On The Day Of Interview | 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
General Interview Questions | 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Tell me about yourself: Provide a brief overview of your background, highlighting relevant experiences, skills, and achievements. Focus on aspects that align with the job requirements and company culture.
2) What are your strengths and weaknesses?: Highlight your strengths such as problem-solving abilities, communication skills, and adaptability. For weaknesses, mention areas where you’ve taken steps to improve or are actively working on developing.
3) Where do you see yourself in five years?: Express your career goals and aspirations, demonstrating ambition and a desire for growth within the company. Emphasize your commitment to continuous learning and professional development.
4) How do you handle pressure or tight deadlines?: Share examples of situations where you successfully managed stress or met deadlines effectively. Discuss strategies such as prioritization, time management, and seeking support when needed.
5) Can you describe a challenging situation you faced and how you overcame it?: Narrate a specific challenge you encountered, outlining the steps you took to address it and the positive outcome achieved. Focus on problem-solving skills, resilience, and resourcefulness.
Role-specific Interview Questions |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
6) What experience do you have with international chat support? Highlight any previous experience you have with providing customer support via chat platforms. Discuss specific tools or software you’ve used and emphasize your ability to effectively communicate and assist customers through written channels.
7) How would you handle a difficult customer complaint? Describe your approach to handling challenging situations, such as remaining calm, actively listening to the customer’s concerns, empathizing with their situation, and offering solutions or alternatives to resolve the issue satisfactorily.
8) What steps would you take to ensure accurate data collection from customers? Outline your process for gathering relevant information from customers, including asking targeted questions, verifying details, and documenting interactions accurately. Emphasize your attention to detail and commitment to maintaining data integrity.
9) Can you discuss a situation where you successfully resolved a complex customer issue? Share a specific example of a complex customer issue you encountered, detailing the steps you took to analyze the problem, collaborate with team members or other departments, and ultimately find a resolution that met the customer’s needs.
10) How do you stay updated with industry trends in customer service? Discuss your methods for staying informed about industry developments, such as reading relevant publications, participating in online forums or communities, attending webinars or workshops, and actively seeking feedback from customers and colleagues.
How To Attend For 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | International Non Voice Customer support |
| Registration Link | Click Here |
| Timings | 10.00 AM – 2.00 PM |
| Address | Prestige Tech Platina, 2, Marathahalli – Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087 |
| Date | 25 April – 4th May |
| Contact | 8147752899 |
| Recruiter Name | Md Habibulla |
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
HCLTech is a global technology company, housing over 224,000 employees across 60 countries. Specializing in digital, engineering, cloud, and AI solutions, we offer industry-leading capabilities and a broad portfolio of technology services and products. With a client base spanning major verticals like Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, and Public Services, we deliver tailored industry solutions. Our consolidated revenues as of December 2023 stood at $13.1 billion, reflecting our commitment to supercharging progress for our clients worldwide. Visit hcltech.com to explore how we can accelerate your business growth.
Conclusion | 24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
As we conclude this blog post, remember to seize the opportunity presented by HCLTech’s Mega Walk-In Drive for Customer Support Executive roles. Don’t miss out on the chance to kickstart your career with a global technology leader. Stay tuned for more updates in our next blog post, where we’ll bring you more exciting job opportunities. Until then, keep exploring and pursuing your career goals with enthusiasm and determination!
FAQs Section |24 7 AI ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) What are the eligibility criteria for the position?
Ans: Candidates from any graduate discipline can apply.
2) Is prior experience required?
Ans: Prior experience in inbound calling, especially with UK customers, is advantageous.
3) Are rotational shifts involved?
Ans: Yes, applicants must be comfortable with working in rotational shifts.
4) What skills are essential for this role?
Ans: Excellent communication skills, customer service orientation, and the ability to resolve customer queries efficiently.
5) What are the main responsibilities of the role?
Ans: Serving as a customer service executive, addressing inbound queries, ensuring adherence to processes, and striving for customer satisfaction.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.