Hello, job seekers! 🎉 Today, I’m excited to share an amazing opportunity with you. Startek, a leading name in the BPO industry, is hosting a Mega Walk-in Drive for the English + Kannada Voice Process in Bengaluru.
This is a fantastic chance for freshers and experienced candidates to kick-start their careers in customer service. In this blog post, we’ll discuss everything you need to know about the job, including eligibility criteria, selection process, roles and responsibilities, required skills, and even interview questions to help you prepare. Let’s dive in!
Job Overview| Startek Walkin Drive For Voice Process Role
| Company Name | Startek |
| Job Role | Voice Process |
| Qualification | Graduation Not Required |
| Experience | Freshers Eligible |
| Salary | Upto 3 LPA |
| Location | Bengaluru |
Eligibilty Criteria
To be considered for the Startek Mega Walk-in Drive for the English + Kannada Voice Process, applicants must meet the following eligibility criteria:
1) Educational Qualification: PUC (Pre-University Course) or Diploma.
2) Experience: Freshers are welcome to apply; candidates with up to 3 years of experience in customer service or BPO roles will also be considered.
3) Language Proficiency: Must be fluent in both English and Kannada.
4) Communication Skills: Strong verbal communication and interpersonal skills are required.
5) Availability: Preference for candidates who can join immediately.
Also Read: Accenture ನೇಮಕಾತಿ 2024| Application Tech Support Practitioner Role
Selection Process
1) Direct Walk-in: Attend the walk-in interview at the specified venue. Ensure to carry all necessary documents and follow the COVID-19 protocols.
2) Assessment/Interview: Participate in an initial assessment or interview to evaluate your technical skills and suitability for the role.
3) HR Interview: After the assessment, you will have a one-on-one interview with an HR representative to discuss your qualifications, experience, and fit for the role.
4) Document Verification: During the HR interview, have all your original educational documents, two photo identity proofs, and the printout of your updated resume ready for verification.
5) Offer Letter: Successful candidates will receive an offer letter detailing the job role, compensation package, and other important information.
6) Onboarding Process: Once the offer is accepted, you will go through the onboarding process, which includes company orientation, training sessions, and other formalities to help you get started in your new role.
Job Description
As a part of the English + Kannada Voice Process at Startek, you will be responsible for:
1) Customer Support: You will assist customers by addressing their queries over calls and providing proper solutions. Your goal will be to ensure the utmost customer satisfaction.
2) Problem Solving: You’ll need to diagnose issues and offer effective solutions, which may involve guiding customers through technical troubleshooting steps.
3) Maintaining Records: Documenting customer interactions and maintaining accurate records of their inquiries and resolutions is crucial for effective follow-up.
4) Collaboration: Working with other team members to ensure smooth operations and sharing insights to improve service delivery.
5) Feedback Collection: Gathering feedback from customers will help in improving service quality and addressing any potential issues proactively.
Skills & Competencies
1) Communication Skills: Excellent verbal communication skills in both English and Kannada are essential for effectively assisting customers.
2) Interpersonal Skills: Ability to build rapport with customers, understand their needs, and provide a friendly service experience.
3) Problem-Solving Skills: Quick thinking and the ability to resolve issues efficiently are vital in a fast-paced environment.
4) Time Management: Ability to handle multiple tasks and prioritize effectively to ensure timely responses to customer queries.
5) Adaptability:Being flexible and adaptable to changes in processes, schedules, and customer needs will be critical to your success.
On The Day Of Interview
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
General Interview Questions
1) Where do you see yourself in five years? Tip: Express your desire to grow within the company, gain experience, and potentially move into a leadership role.
2) Tell me about yourself. Tip: Focus on your educational background, relevant skills, and a brief overview of any work experience that relates to the position.
3) Why do you want to work in the BPO industry? Tip: Discuss your passion for customer service and the opportunity to develop communication and problem-solving skills.
4) What are your strengths and weaknesses? Tip: Mention strengths that align with the job (e.g., communication skills) and a weakness you’re working on improving (e.g., time management).
5) How do you handle stress and pressure? Tip: Provide examples of past experiences where you successfully managed stressful situations, focusing on your problem-solving abilities.
Role-specific Interview Questions
1) What would you do if a customer is unhappy with a service? Tip: Discuss your approach to empathizing with the customer, understanding their concerns, and working towards a resolution.
2) How would you handle a difficult customer? Tip: Highlight your communication skills, patience, and willingness to find solutions that satisfy the customer.
3) Can you explain a time when you went above and beyond for a customer? Tip: Share a specific example that demonstrates your commitment to providing excellent customer service.
4) How do you prioritize your tasks when handling multiple customers? Tip: Discuss your organizational skills and the importance of addressing urgent issues first while ensuring timely responses to all inquiries.
5) What makes you a good fit for this role? Tip: Summarize your relevant skills, experiences, and your eagerness to contribute positively to the team and the company.
How To Attend Startek Walkin Drive For Voice Process Role ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | Voice Process |
| Registration Link | Click Here |
| Timings | 9.30 AM – 5.30 PM |
| Address | 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 |
| Date | 29 October – 7th November |
| Contact | Kiran ( 9014726808 ) |
About The Company
Startek is a global leader in providing customer experience management solutions. With a commitment to delivering excellent service, Startek partners with some of the world’s most respected brands to enhance customer engagement.
The company values innovation, collaboration, and a customer-centric approach, making it a preferred choice for both employees and clients. Their diverse workforce is dedicated to providing solutions that drive customer satisfaction and loyalty.
Conclusion
Thank you for reading about the Startek Mega Walk-in Drive for the English + Kannada Voice Process! This is a golden opportunity for those looking to kick-start their careers in the BPO industry. Don’t miss out on the chance to work with a reputable company and develop your skills in a supportive environment. I hope you found this blog post informative and helpful. Best of luck with your application, and I’ll see you in the next blog post! 🌟
FAQs Section
1) Is prior experience required for the role?
Ans: No, freshers can apply as there are no strict experience requirements. Candidates with 0 – 3 years of experience are welcome.
2) What documents do I need to bring for the walk-in?
Ans: Candidates should carry their updated resumes and any educational certificates for verification.
3) How can I prepare for the interview?
Ans: Familiarize yourself with common customer service scenarios and practice your communication skills. It’s also helpful to research the company and its services.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.