Hey everyone!
I hope you’re all having a fantastic day! I’m thrilled to share some exciting news with you today. It’s all about PhonePe, the digital payments leader based right here in Bengaluru. They’ve just rolled out an incredible job opportunity, and they’re on the lookout for enthusiastic individuals to join their team as Customer Experience Specialists.
Are you ready to embark on an exciting journey with PhonePe and play a vital role in shaping the future of digital payments in India? If so, let’s delve deeper into the details of this exciting opportunity and discover how you can be a part of this dynamic team!
ಹುದ್ದೆಯ ವಿವರಗಳು | Job Overview | Phonepe ನೇಮಕಾತಿ 2024
| ಕಂಪನಿ | Phonepe |
| ಹುದ್ದೆಯ ಹೆಸರು | ABT Advisor / ABT ಸಲಹೆಗಾರ |
| ಶಿಕ್ಷಣ ಅರ್ಹತೆ | Graduate / ಪದವಿಧರ |
| ಉದ್ಯೋಗ ಸ್ಥಳ | ಬೆಂಗಳೂರು |
| ಅನುಭವ | 0 – 3 ವರ್ಷಗಳು |
| ಸಂಬಳ ಪ್ಯಾಕೇಜ್ | ವರ್ಷಕ್ಕೆ 4.5 ಲಕ್ಷ |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria|Phonepe ನೇಮಕಾತಿ 2024
To be considered for this role, you should meet the following requirements:
1) Qualification: Candidates must possess a Bachelor’s degree in Commerce (B.Com) or Business Management (BBM).
2) Experience: Applicants with 0 to 3 years of relevant experience are welcome to apply.
3) Flexibility for Shifts: Candidates should be adaptable to working in shifts as per business requirements.
ಕೆಲಸದ ವಿವರ|Job Description | Phonepe ನೇಮಕಾತಿ 2024
1) Helping Customers: Your main job is to assist customers with any questions or issues they have about their PhonePe accounts or transactions.
2) Being Flexible: You’ll need to switch between talking to customers on the phone and helping them through messages or emails, whatever works best for them.
3) Doing Things Right: We’re all about getting things done, but it’s not just about speed. We want you to take your time and make sure every customer feels heard and helped.
4) Sharing Ideas: If you’ve got any ideas about how we can do things better, we’re all ears! We want to hear what you think and make our processes even smoother.
5) Speaking Different Languages: If you can speak English, Hindi, or any South Indian language, that’s great! You’ll be using those skills to talk to customers and teach them all about PhonePe.
Certainly! Here’s a section regarding skills and competencies for the PhonePe job:
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |Phonepe ನೇಮಕಾತಿ 2024
1) Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers in English, Hindi, and preferably South Indian languages.
2) Problem-Solving Abilities: The ability to analyze customer inquiries, identify underlying issues, and provide timely and effective solutions is crucial for success in this role.
3) Customer Focus: A customer-centric mindset, coupled with empathy and patience, enables Customer Experience Specialists to understand and address customer needs promptly and efficiently.
4) Adaptability: Flexibility in adapting to changing priorities, multitasking between different channels, and navigating various customer scenarios is vital for success in a dynamic and fast-paced environment.
5) Team Player: Collaboration and teamwork are key to supporting fellow team members, sharing best practices, and contributing to a positive and supportive work culture at PhonePe.
These skills and competencies are essential for individuals to excel in the role of a Customer Experience Specialist at PhonePe.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process | Phonepe ನೇಮಕಾತಿ 2024
1) Application Submission / Registration: Candidates begin by submitting their applications or registering online.
2) Resume Screening: The recruitment team reviews resumes to assess candidates’ qualifications.
3) Test / Interview (Related To the Role): Shortlisted candidates undergo role-specific assessments or interviews.
4) HR Interview: Successful candidates proceed to interviews with the HR team.
5) Document Verification & Offer Letter: Selected candidates’ documents are verified before receiving an offer letter.
6) Onboarding Process: New hires undergo orientation and training to familiarize themselves with the company.
How To Apply For Phonpe Hiring | Phonepe ನೇಮಕಾತಿ 2024
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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General Interview Questions | Phonepe ನೇಮಕಾತಿ 2024
1) Tell me about yourself.
Tip: Start with a brief introduction of your background, education, and any relevant experiences. Focus on highlighting your strengths and how they align with the role.
2) Why do you want to work for PhonePe?
Tip: Discuss your interest in the company’s innovative digital payments solutions and its commitment to providing excellent customer service. Mention any research you’ve done on PhonePe’s products and values.
3) What are your strengths and weaknesses?
Tip: Highlight your strengths such as communication skills, problem-solving abilities, and adaptability. For weaknesses, focus on areas where you’re actively working to improve, and discuss strategies you’ve implemented to overcome them.
4) How do you handle challenging situations or difficult customers?
Tip: Share examples of times when you successfully resolved a challenging situation or satisfied a difficult customer. Emphasize your ability to remain calm, empathize with the customer’s concerns, and find effective solutions.
5) Where do you see yourself in 5 years?
Tip: Express your long-term career goals and how you believe the ABT Advisor role at PhonePe will help you achieve them. Show enthusiasm for growth opportunities within the company and your willingness to learn and develop professionally.
Role-specific Interview Questions | Phonepe ನೇಮಕಾತಿ 2024
1) Can you explain the importance of customer experience in the digital payments industry?
Tip: Discuss the significance of delivering exceptional customer service in building trust and loyalty, especially in a competitive industry like digital payments. Highlight the impact of positive customer experiences on business growth and brand reputation.
2) How would you handle a situation where a customer is experiencing difficulty in completing a transaction on the PhonePe app?
Tip: Outline the steps you would take to troubleshoot the issue, including verifying the customer’s account details, checking for any technical issues on the app, and providing clear instructions for resolving the problem. Emphasize your commitment to ensuring a seamless customer experience.
3) How do you prioritize and manage multiple customer queries simultaneously?
Tip: Describe your organizational skills and ability to multitask effectively. Explain how you prioritize urgent queries while ensuring timely responses to all customers. Provide examples of tools or techniques you use to stay organized and manage your workload efficiently.
4) Can you give an example of a time when you went above and beyond to assist a customer?
Tip: Share a specific experience where you exceeded a customer’s expectations by providing personalized support or finding creative solutions to their problem. Emphasize your dedication to delivering exceptional service and building positive customer relationships.
5) What do you think are the key qualities of a successful ABT Advisor, and how do you embody these qualities?
Tip: Discuss qualities such as empathy, communication skills, problem-solving abilities, and a customer-centric mindset. Provide examples from your past experiences or personal qualities that demonstrate your alignment with these key qualities.
Remember to be honest, confident, and enthusiastic in your responses, and use specific examples to illustrate your skills and experiences. Good luck!
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | Phonepe ನೇಮಕಾತಿ 2024
PhonePe is a leading mobile payments app that revolutionizes the way people transfer money. With a mission to simplify digital payments, PhonePe allows users to instantly transfer funds using just their mobile number. Awarded by AmbitionBox, PhonePe is committed to providing a seamless, safe, and universally accepted payment experience, eliminating the need for cash or cards.
Conclusion | Phonepe ನೇಮಕಾತಿ 2024
Thank you for joining us in exploring exciting job opportunities! Remember, great things await those who seize the chance to embark on new career paths. Stay tuned for more updates on job vacancies in our next blog post. Don’t miss out on these incredible opportunities to shape your future!
FAQs Section | Phonepe ನೇಮಕಾತಿ 2024
1) What is the role of a Customer Experience Specialist at PhonePe?
Customer Experience Specialists at PhonePe are responsible for assisting customers with queries and issues related to their PhonePe accounts and transactions. They communicate with customers through various channels such as phone calls, messages, and emails to ensure prompt resolution of inquiries.
2) What qualifications are required for the Customer Experience Specialist role?
Candidates should possess a Bachelor’s degree in Commerce (B.Com) or Business Management (BBM). Relevant experience of 0 to 3 years is preferred, and candidates should be adaptable to working in shifts as per business requirements.
3) What languages are preferred for communication with customers ?
Strong communication skills in English, Hindi, and preferably South Indian languages are preferred to effectively interact with customers from diverse linguistic backgrounds.
4) What is the salary package offered for this role?
The salary package for the Customer Experience Specialist role at PhonePe is competitive, with an annual package of 4.5 lakhs.
Disclaimer |
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.