Hey there, job seekers! Exciting news alert! Today, I stumbled upon a fantastic job opportunity fresh off the press from IBM. As your friendly job blogger, I’m here to spill the beans and give you the inside scoop on this awesome gig.
We’ll be diving into the role of a Process Associate- Contact Centre, exploring everything from eligibility criteria to skills and competencies. So, grab your favorite beverage and let’s explore this new career prospect together!
ಹುದ್ದೆಯ ವಿವರಗಳು | Job Overview | IBM ನೇಮಕಾತಿ 2024
| ಕಂಪನಿ | IBM |
| ಹುದ್ದೆಯ ಹೆಸರು | Process Associate / ಪ್ರಕ್ರಿಯೆ ಸಹಾಯಕ |
| ಶಿಕ್ಷಣ ಅರ್ಹತೆ | Any Graduate or Any Postgraduate / ಪದವೀಧರ ಅಥವಾ ಸ್ನಾತಕೋತ್ತರ |
| ಉದ್ಯೋಗ ಸ್ಥಳ | ಬೆಂಗಳೂರು |
| ಅನುಭವ | 0 – 3 Years/ 0 – 3 ವರ್ಷಗಳು |
| ಸಂಬಳ ಪ್ಯಾಕೇಜ್ | ವರ್ಷಕ್ಕೆ 4.5 ಲಕ್ಷ |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria| IBM ನೇಮಕಾತಿ 2024
To be considered for this role, you should meet the following requirements:
1) Educational Qualification: Candidates should possess a minimum of a Bachelor’s degree in any discipline. While specific educational backgrounds are not mentioned, a degree in fields such as Business Administration, Human Resources, or related areas may be advantageous.
2) Experience: The role is open to candidates with varying levels of experience, ranging from fresh graduates to those with up to 3 years of relevant experience. Whether you’re just starting your career journey or have gained some experience in a similar role, you’re encouraged to apply.
3) Skills: While not explicitly stated, possessing strong communication skills, attention to detail, problem-solving abilities, and a customer-centric approach may be beneficial for success in this role.
4) Certifications: While not specified in the job description, relevant certifications in HR or customer service may be advantageous and could enhance your candidacy.
5) Language Proficiency: Fluency in English, both written and spoken, is essential for effective communication with clients and colleagues. Additional language proficiency may be considered a plus but is not mandatory for this role.
ಕೆಲಸದ ವಿವರ|Job Description | IBM ನೇಮಕಾತಿ 2024
1) Handle HR-Related Queries: Serve as the primary point of contact for employees, addressing their inquiries via calls, emails, or chats promptly and professionally.
2) Educate on Processes: Provide guidance and clarification on HR processes, ensuring employees understand company policies and procedures.
3) Deliver Quality Customer Service: Strive to deliver exceptional customer service with every interaction, maintaining a high standard of professionalism and courtesy.
4) Issue Identification and Resolution: Identify, investigate, and analyze HR issues reported by employees, working towards timely and effective resolution.
5) Ticket Management: Monitor and manage tickets in the ticketing system, ensuring accurate documentation and tracking of employee queries and resolutions.
Certainly! Here’s a section regarding skills and competencies for the PhonePe job:
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |IBM ನೇಮಕಾತಿ 2024
1) Problem-Solving Abilities: Demonstrate critical thinking and analytical skills to identify root causes of HR-related issues and develop effective solutions.
2) Excellent Communication: Possess strong verbal and written communication skills in English, enabling clear and effective interaction with employees and colleagues.
3) Customer Service Excellence: Exhibit a customer-centric approach with a focus on providing high-quality service and support to employees, ensuring their needs are met promptly and satisfactorily.
4) Problem-Solving Skills: Strong analytical and problem-solving abilities to identify root causes of issues, evaluate alternative solutions, and implement effective resolutions.
5) Attention to Detail: Display meticulous attention to detail in managing queries, documenting interactions, and ensuring accuracy in information provided to employees.
These skills and competencies are essential for individuals to excel in the role of a Customer Experience Specialist at PhonePe.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process | IBM ನೇಮಕಾತಿ 2024
1) Application Submission: Interested candidates can apply for the role through the company’s designated application portal or career website.
2) Resume Screening: The hiring team will review submitted resumes to assess candidates’ qualifications, experience, and suitability for the position.
3) Technical Interview / Assessment: Assessing candidates’ technical knowledge, problem-solving abilities, and relevant skills.
4) HR Interview: The HR interviewer may start by asking you to introduce yourself and provide a brief overview of your educational background, professional experience, and key achievements.
5) Offer Letter: Successful candidates who have successfully completed the selection process will receive a formal job offer outlining the terms and conditions of employment.
6) Onboarding Process: Upon acceptance of the job offer, new hires will undergo an onboarding process, which includes orientation, training, and familiarization with company policies and procedures before joining the organization.
How To Apply For IBM Hiring | IBM ನೇಮಕಾತಿ 2024
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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General Interview Questions | IBM ನೇಮಕಾತಿ 2024
1) Tell me about yourself.
Tip: Provide a brief summary of your professional background, highlighting key experiences, skills, and achievements relevant to the role. Keep it concise and focus on aspects that align with the job requirements.
2) What are your strengths and weaknesses?
Tip: Highlight your strengths that are relevant to the job, such as problem-solving abilities, teamwork skills, or specific technical expertise. For weaknesses, discuss areas where you have identified opportunities for improvement and how you actively work on overcoming them.
3) Why do you want to work here?
Tip: Demonstrate your understanding of the company and its values, and explain how they resonate with your career goals. Showcase your enthusiasm for the company’s mission, culture, and opportunities for growth.
4) Can you describe a challenging situation you faced at work and how you handled it?
Tip: Choose a specific example that demonstrates your ability to handle adversity and problem-solve effectively. Discuss the steps you took to address the challenge, the outcome, and any lessons learned from the experience.
5) Where do you see yourself in 5 years?
Tip: Share your career aspirations and how you envision growing within the company. Emphasize your commitment to continuous learning and development, and your desire to take on increasing levels of responsibility and contribute to the organization’s success.
Role-specific Interview Questions | IBM ನೇಮಕಾತಿ 2024
1) Can you describe your experience with providing service desk voice support?
Tip: Highlight specific instances where you effectively communicated with customers over the phone to address their queries or issues. Emphasize your ability to remain calm under pressure and provide clear and helpful assistance.
2) How do you handle situations where you need to educate customers on complex processes?
Tip: Discuss your approach to breaking down complex concepts into simple, understandable terms. Share examples of times when you successfully guided customers through intricate processes, ensuring they fully understood the information provided.
3) Tell us about a time when you had to prioritize tasks to meet customer needs.
Tip: Describe a situation where you had multiple tasks or requests competing for your attention. Explain how you assessed the urgency of each task, prioritized effectively, and managed your time to ensure timely resolution of customer issues.
4) How do you ensure quality customer service in every interaction?
Tip: Discuss your commitment to providing exceptional customer service and your attention to detail in addressing customer inquiries. Highlight your ability to actively listen to customers, empathize with their concerns, and follow up to ensure satisfaction.
5) Can you provide an example of a challenging issue you resolved within a service desk environment?
Tip: Share a specific instance where you encountered a complex problem or escalated issue and successfully resolved it. Describe the steps you took to analyze the issue, collaborate with team members, and find a satisfactory resolution for the customer.
Remember to be honest, confident, and enthusiastic in your responses, and use specific examples to illustrate your skills and experiences. Good luck!
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | IBM ನೇಮಕಾತಿ 2024
IBM, short for International Business Machines Corporation, is a global leader in technology and innovation. Established in 1911, IBM has a rich history of pioneering advancements in computing, from the development of the first programmable computer to breakthroughs in artificial intelligence and quantum computing.
With a presence in over 170 countries and regions, IBM offers a diverse portfolio of products, services, and solutions designed to help businesses and organizations thrive in the digital age. From cloud computing and cybersecurity to data analytics and AI-powered insights, IBM empowers its clients to harness the power of technology to drive growth, efficiency, and innovation.
Conclusion | IBM ನೇಮಕಾತಿ 2024
As we draw to a close, dear readers, it’s time to bid adieu to this insightful journey into IBM’s exciting role of Process Associate- Contact Centre. But fret not! We’ll reconvene soon with more thrilling job updates and career insights. Don’t let this opportunity slip through your fingers—apply now and embark on a rewarding career journey with IBM. Until next time, stay tuned and keep seizing those golden opportunities! #JobOpportunity #StayTuned
FAQs Section | IBM ನೇಮಕಾತಿ 2024
1) Is fluency in languages other than English required?
Answer: Fluency in English is essential for effective communication. Additional language proficiency may be considered a plus but is not mandatory.
2) Are certifications required for this position?
Answer: While not specified, relevant certifications in HR or customer service may enhance candidacy but are not mandatory.
3) What skills are important for success in this role?
Answer: Strong communication skills, attention to detail, problem-solving abilities, and a customer-centric approach are beneficial for success in the Customer Experience Specialist role.
4) Is prior experience necessary for this role?
Answer: The role is open to candidates with varying levels of experience, from fresh graduates to those with up to 3 years of relevant experience. Both entry-level applicants and experienced professionals are encouraged to apply.
Disclaimer |
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.