Hey there, job seekers! Exciting news awaits – today, I bring you a fresh job opportunity hot off the press from Accenture India. In this post, we’ll delve into the role of an Application Tech Support Practitioner based in Bengaluru. Stay tuned to uncover the details and why this opportunity might just be the perfect fit for you! Let’s dive in!
ಹುದ್ದೆಯ ವಿವರಗಳು | Job Overview | Accenture ನೇಮಕಾತಿ 2024
| ಕಂಪನಿ | Accenture |
| ಹುದ್ದೆಯ ಹೆಸರು | Application Tech Support Practitioner / ಅಪ್ಲಿಕೇಶನ್ ಟೆಕ್ ಸಪೋರ್ಟ್ ಪ್ರಾಕ್ಟೀಷನರ್ |
| ಶಿಕ್ಷಣ ಅರ್ಹತೆ | Graduate or Bachelor’s Degree / ಪದವಿ ಅಥವಾ ಸ್ನಾತಕೋತ್ತರ ಪದವಿ |
| ಉದ್ಯೋಗ ಸ್ಥಳ | ಬೆಂಗಳೂರು |
| ಅನುಭವ | 0 – 2 Years/ 0 – 2 ವರ್ಷಗಳು |
| ಸಂಬಳ ಪ್ಯಾಕೇಜ್ | ವರ್ಷಕ್ಕೆ 4.5 ಲಕ್ಷ |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria| Accenture ನೇಮಕಾತಿ 2024
To be considered for this role, you should meet the following requirements:
1) Educational Qualification: Minimum requirement of a Graduate or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
2) Experience: 0-2 years of relevant experience in Service Desk Management or IT support roles.
3) Technical Skills: Proficiency in Service Desk Voice Support and Service Desk Management, with a strong understanding of IT support processes and procedures.
4) Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
5) Problem-Solving Abilities: Strong analytical and problem-solving skills to accurately define client issues, troubleshoot problems, and propose effective solutions.
ಕೆಲಸದ ವಿವರ|Job Description | Accenture ನೇಮಕಾತಿ 2024
1) Provide Service Desk Voice Support: Interact with clients via phone calls or voice support channels to accurately define issues and provide timely assistance and resolution.
2) Manage Service Desk Operations: Oversee and manage service desk operations, including ticket triaging, prioritization, and escalation to ensure timely resolution of client issues.
3) Utilize Product Knowledge: Leverage deep product knowledge to interpret and design resolutions for client issues, ensuring effective and sustainable solutions.
4) Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including technical support teams, developers, and stakeholders, to address client issues, troubleshoot problems, and deliver solutions.
5) Stay Updated with Technology Trends: Stay informed about the latest advancements in service desk management practices, cloud technology, and IT support tools to continuously improve service delivery and efficiency.
Certainly! Here’s a section regarding skills and competencies for the PhonePe job:
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |Accenture ನೇಮಕಾತಿ 2024
1) Service Desk Management: Ability to effectively manage service desk operations, including ticketing systems, incident management, and resolution processes.
2) Service Desk Voice Support: Proficiency in providing voice support to clients, accurately defining issues, troubleshooting problems, and delivering solutions in a clear and professional manner.
3) Communication Skills: Excellent verbal and written communication skills to interact with clients, team members, and stakeholders effectively.
4) Problem-Solving Skills: Strong analytical and problem-solving abilities to identify root causes of issues, evaluate alternative solutions, and implement effective resolutions.
5) Technical Proficiency: Knowledge and understanding of technical concepts related to service desk management, IT support, and cloud technology.
These skills and competencies are essential for individuals to excel in the role of a Customer Experience Specialist at PhonePe.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process | Accenture ನೇಮಕಾತಿ 2024
1) Application Submission: Interested candidates can apply for the position through the company’s online portal or career website. They will need to submit their resumes and relevant documents.
2) Resume Screening: The hiring team will review submitted resumes to assess candidates’ qualifications, experience, and suitability for the role. Candidates whose resumes match the job requirements may proceed to the next stage.
3) Technical Interview / Assessment: Shortlisted candidates will undergo a technical interview or test to assess their knowledge, skills, and capabilities related to service desk management, voice support, and other relevant areas. This may include scenario-based questions or practical assessments.
4) HR Interview: Successful candidates from the technical interview stage will participate in an HR interview. This interview may focus on assessing candidates’ communication skills, cultural fit, career aspirations, and alignment with the company’s values.
5) Offer Letter: Upon successful completion of the interviews, the hiring team will verify candidates’ documents, such as educational certificates and identification proof. Qualified candidates will receive an offer letter outlining the terms and conditions of employment.
6) Onboarding Process: Newly hired candidates will undergo an onboarding process, which may include orientation sessions, completion of required paperwork, introduction to company policies and procedures, and integration into the team and organization.
How To Apply For Phonpe Hiring | Accenture ನೇಮಕಾತಿ 2024
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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General Interview Questions | Accenture ನೇಮಕಾತಿ 2024
1) Tell me about yourself.
Tip: Provide a concise overview of your professional background, focusing on relevant experiences, skills, and achievements. Tailor your response to highlight aspects of your background that are most relevant to the position you’re applying for.
2) What are your strengths and weaknesses?
Tip: When discussing strengths, focus on qualities that are relevant to the job and supported by examples from your experience. For weaknesses, choose areas for improvement that are not critical to the role, and discuss steps you’ve taken to address them.
3) Why do you want to work for this company?
Tip: Demonstrate your knowledge of the company by mentioning specific aspects of its culture, values, products/services, or recent achievements that appeal to you. Explain how these align with your own values and career goals.
4) Where do you see yourself in five years?
Tip: Describe your career aspirations and how you envision yourself growing within the company. Emphasize your commitment to continuous learning and development, as well as your willingness to take on new challenges and responsibilities.
5) Can you provide an example of a time when you had to overcome a challenge?
Tip: Choose a relevant example that demonstrates your problem-solving skills, resilience, and ability to learn from setbacks. Structure your response using the STAR method (Situation, Task, Action, Result) to provide context and highlight the positive outcome of your efforts.
Role-specific Interview Questions | Accenture ನೇಮಕಾತಿ 2024
1) What experience do you have with coding languages, particularly Python?
Tip: Highlight any projects or coursework where you used Python for automation tasks. Mention any specific libraries or frameworks you’re familiar with, such as Selenium or PyTest.
2) Can you explain your understanding of automation frameworks?
Tip: Discuss your knowledge of different automation frameworks like keyword-driven, data-driven, or behavior-driven development (BDD). Explain how you’ve used these frameworks in previous projects.
3) How do you stay updated with advancements in service desk management and cloud technology?
Tip: Share your strategies for staying informed about industry trends and technological advancements, such as attending workshops, participating in online forums, and pursuing relevant certifications or training courses.
4) Can you provide an example of a challenging client issue you’ve resolved?
Tip: Describe a specific client issue you encountered, the steps you took to address it, and the outcome. Emphasize your problem-solving skills, communication with the client, and successful resolution of the issue.
5) How do you prioritize and manage multiple service desk tasks simultaneously?
Tip: Explain your approach to task prioritization, including assessing urgency and impact, allocating resources efficiently, and effectively managing time to ensure timely resolution of client issues.
Remember to be honest, confident, and enthusiastic in your responses, and use specific examples to illustrate your skills and experiences. Good luck!
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | Accenture ನೇಮಕಾತಿ 2024
Accenture is a global professional services company, providing a broad range of services in strategy, consulting, digital, technology, and operations. With a presence in over 120 countries, Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Known for its innovative approach and commitment to delivering high-quality solutions, Accenture offers a dynamic and collaborative work environment where employees are empowered to explore their passions and drive meaningful change.
Conclusion | Accenture ನೇಮಕಾತಿ 2024
In conclusion, thank you for exploring the latest job opportunity with us. Stay tuned for more exciting updates in our next blog post! Don’t miss out on this chance to join Accenture India as an Application Tech Support Practitioner in Bengaluru. See you soon!
FAQs Section | Accenture ನೇಮಕಾತಿ 2024
1) What is the minimum experience required for the Application Tech Support Practitioner role?
Answer: The minimum required experience is 0-2 years in Service Desk Management.
2) What educational qualifications are needed for this position?
Answer: A Graduate or Bachelor Degree in Information Technology Operations, Computer Science, or a related field is required.
3) What are the primary responsibilities of an Application Tech Support Practitioner?
Answer: The primary responsibilities include providing service desk voice support, managing service desk operations, accurately defining and resolving client issues, and staying updated with advancements in service desk management and cloud technology.
4) Is there any specific location for this position?
Answer: Yes, this position is based at the Bengaluru office.
Disclaimer |
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.