Hey there, job seekers! Exciting news today—Cognizant has just released a fantastic new job opportunity for a Process Executive – Voice. In this blog post, we’ll cover everything you need to know about this role, from eligibility criteria to the selection process, roles and responsibilities, required skills and competencies, and much more. So, let’s dive in and explore this opportunity together!
ಹುದ್ದೆಯ ವಿವರಗಳು | Job Overview | Cognizant ನೇಮಕಾತಿ 2024
| ಕಂಪನಿ | Cognizant / ಕಾಗ್ನಿಜೆಂಟ್ |
| ಹುದ್ದೆಯ ಹೆಸರು | Process Executive / ಪ್ರಕ್ರಿಯೆ ಕಾರ್ಯನಿರ್ವಾಹಕ |
| ಶಿಕ್ಷಣ ಅರ್ಹತೆ | BE/BTech/MCA / ಬಿಇ/ಬಿಟೆಕ್/ಎಂಸಿಎ |
| ಉದ್ಯೋಗ ಸ್ಥಳ | Bangalore |
| ಅನುಭವ | Fresher / ಫ್ರೆಶರ್ |
| ಸಂಬಳ ಪ್ಯಾಕೇಜ್ | INR 3 to 4 LPA (Expected) / INR 3 ರಿಂದ 5 LPA (ನಿರೀಕ್ಷಿಸಲಾಗಿದೆ) |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria| Cognizant ನೇಮಕಾತಿ 2024
To be considered for this role, you should meet the following requirements:
1) Educational Qualification: Graduate (excluding BE/BTech/MCA) or High School graduate or above, depending on the geographical location.
2) Experience: Prior experience in customer support or voice process roles is preferred.
3) Technical Proficiency: Proficiency in MS Excel is a must-have skill.
4) Communication Skills: Strong verbal and written communication skills for effective customer interaction.
5) Analytical Skills: Ability to analyze customer queries and provide appropriate solutions.
ಕೆಲಸದ ವಿವರ|Job Description | Cognizant ನೇಮಕಾತಿ 2024
1) Stakeholder/Business Management: Administer and manage client’s product support for customers via phone, chat, or email; provide customer support to international customers through inbound and outbound calls.
2) Product Support: Assist customers with client products like Analytics, YouTube, etc., ensuring efficient and timely service delivery across teams.
3) Risk Management: Create and manage risk and mitigation plans based on discussions with project stakeholders.
4) Performance Reporting: Report to the manager on performance status and handle any escalations.
5) Customer Relationship Management: Provide information, educate customers on updating trackers, and keep SME and TL informed of new issues.
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |Cognizant ನೇಮಕಾತಿ 2024
1) MS Excel: Proficiency in using MS Excel for data management and analysis.
2) Content Strategy: Ability to design and develop internet/intranet web pages and client marketing collaterals/presentations following brand guidelines.
3) Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal stakeholders.
4) Analytical Skills: Ability to analyze customer queries, identify potential financial risks, and implement appropriate solutions.
5) Team Collaboration: Ability to work collaboratively with team members and contribute to organizational activities.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process | Cognizant ನೇಮಕಾತಿ 2024
1) Application Submission: Submit your application through Cognizant’s official career portal.
2) Resume Screening: Your resume will be reviewed to ensure it meets the job requirements.
3) Technical Interview/Test: You may be required to take a technical test or attend an interview to assess your skills and knowledge.
4) HR Interview: A final interview with the HR team to evaluate your fit for the company culture and role.
5) Offer Letter: If selected, you will receive an official offer letter from Cognizant.
6) Onboarding Process: Upon acceptance, you will undergo the onboarding process to integrate smoothly into the company and your new role.
How To Apply For Cognizant Hiring | Cognizant ನೇಮಕಾತಿ 2024
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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General Interview Questions | Cognizant ನೇಮಕಾತಿ 2024
1) Tell me about yourself.
Tip: Keep your response concise, highlighting your professional background, key skills, and career achievements relevant to the role.
2) What interests you about this position/company?
Tip: Demonstrate your knowledge of the company and align your skills and career goals with the opportunities and values offered by the position.
3) Can you describe a challenge you faced at work and how you overcame it?
Tip: Use the STAR method (Situation, Task, Action, Result) to structure your answer, emphasizing your problem-solving skills and resilience.
4) How do you handle deadlines and prioritize tasks?
Tip: Discuss your organizational skills, time management strategies, and ability to adapt to changing priorities to ensure timely completion of tasks.
5) What are your strengths and weaknesses?
Tip: Highlight strengths that are relevant to the job requirements and demonstrate self-awareness by discussing how you manage or improve upon your weaknesses.
Role-specific Interview Questions | Cognizant ನೇಮಕಾತಿ 2024
1) Can you describe your experience in administering customer support for international clients?
Tip: Provide specific examples of how you handled customer inquiries, resolved issues, and ensured customer satisfaction in previous roles.
2) How do you prioritize tasks when handling multiple client support requests simultaneously?
Tip: Discuss your approach to managing workload efficiently, ensuring timely responses to clients while maintaining service quality.
3) Have you ever implemented process improvements in customer support operations? If so, can you share an example?
Tip: Highlight any initiatives you led to enhance operational efficiency, improve customer experience, or streamline processes in your previous roles.
4) How do you handle challenging customer interactions or escalations?
Tip: Demonstrate your problem-solving skills and ability to remain calm under pressure by describing a specific scenario where you successfully resolved a difficult customer issue.
5) What strategies do you use to ensure accuracy and compliance when processing customer support transactions?
Tip: Discuss your attention to detail, adherence to company policies and procedures, and any tools or systems you utilize to maintain accuracy in your work.
Remember to be honest, confident, and enthusiastic in your responses, and use specific examples to illustrate your skills and experiences. Good luck!
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | Cognizant ನೇಮಕಾತಿ 2024
Cognizant is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. With a global community of over 345,000 associates, Cognizant delivers innovative solutions that drive business outcomes and create lasting value for clients. They are committed to diversity and inclusion, fostering an environment where everyone feels heard, accepted, and valued. Cognizant’s dedication to doing what’s right ensures they take care of their people, clients, company, communities, and climate.
Conclusion | Cognizant ನೇಮಕಾತಿ 2024
That’s all for today’s job update! Don’t miss this amazing opportunity to join Cognizant as a Process Executive – Voice. If you meet the eligibility criteria and have the required skills, be sure to apply and take the next step in your career. Stay tuned for more exciting job updates in our next blog post. Good luck!
FAQs Section | Cognizant ನೇಮಕಾತಿ 2024
1) What qualifications are required for the Process Executive – Voice position at Cognizant?
Answer: A graduate degree (excluding BE/BTech/MCA) or a High School graduate or above, depending on the geographical location, is required.
2) What is the selection process for this role?
Answer: The selection process includes application submission, resume screening, a technical interview or test, an HR interview, receiving an offer letter, and completing the onboarding process.
3) What skills are essential for the Process Executive – Voice role?
Answer: Key skills include proficiency in MS Excel, strong verbal and written communication skills, and the ability to analyze customer queries and provide appropriate solutions.
4) Does Cognizant provide equal employment opportunities?
Answer: Yes, Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. They do not consider applications based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, and other protected characteristics.
Disclaimer |
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.