Hey job seekers, I’ve got some exciting news for you! Tech Mahindra is on the lookout for dynamic individuals to join their team as Associate Customer Support in their Kannada Voice Process. Whether you’re a fresh graduate or an experienced candidate, this could be your chance to shine.
In this blog post, we’ll dive into the details of this fantastic opportunity, including job responsibilities, preferred qualifications, and how you can apply. So, if you’re ready to kickstart your career journey with Tech Mahindra, keep reading for all the juicy details!
Job Overview |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
| Company Name | Tech Mahindra |
| Job Role | Associate Customer Support / ಅಸೋಸಿಯೇಟ್ ಗ್ರಾಹಕ ಬೆಂಬಲ |
| Qualification | Bachelor’s Degree / ಸ್ನಾತಕೋತ್ತರ ಪದವಿ |
| Experience | Fresher / ಫ್ರೆಶರ್ |
| Salary | INR 1.75-2 Lacs P.A. / Inr 1.75-2 ಲಕ್ಸ್ ಪಿ.ಎ. |
| Location | Chennai / ಚೆನ್ನೈ |
ಅಗತ್ಯವಿರುವ ಅರ್ಹತೆ|Eligibilty Criteria| Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Education: Graduates and undergraduates are eligible to apply for this role.
2) Language Skills: Proficiency in languages such as Hindi, Malayalam, Kannada, Tamil, and English is preferred.
3) Language Proficiency: Exceptional verbal and written English skills are a must, especially for drafting professional email responses.
4) Communication Skills: Excellent communication skills are mandatory for this role, especially in handling customer interactions.
ಆಯ್ಕೆ ಪ್ರಕ್ರಿಯೆ|Selection Process |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Direct Walk-in: Candidates will participate in a walk-in assessment or interview session where their skills and suitability for the role will be evaluated.
2) Assessment/Interview: Candidates may be required to undergo technical assessments or tests to evaluate their proficiency in relevant areas such as customer service, communication skills, problem-solving, and domain knowledge.
3) HR Interview: Shortlisted candidates undergo an interview with the Human Resources (HR) team to assess their fit for the company culture, their motivation, and their alignment with the job requirements. This interview may delve into their past experiences, career aspirations, and overall suitability for the role.
4) Document Verification: Following the HR interview, selected candidates undergo document verification to ensure the authenticity of their educational and professional credentials. This step is essential for confirming the accuracy of information provided by the candidates during the application process.
5) Offer Letter: Upon successful completion of the interview rounds and document verification, eligible candidates receive an offer letter from Tech Mahindra. The offer letter outlines the terms and conditions of employment, including salary, benefits, start date, and other relevant details.
6) Onboarding Process: The final step involves the onboarding process, where new hires are integrated into the company. During onboarding, employees receive orientation sessions, complete necessary paperwork, receive access to company resources, and undergo any required training to prepare them for their roles.
ಕೆಲಸದ ವಿವರ|Job Description |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Handling Customer Queries: Addressing incoming customer queries and issues via phone calls, emails, or chat in a timely and professional manner.
2) Providing Assistance: Assisting customers with product or service-related inquiries, troubleshooting technical issues, and providing appropriate solutions or guidance.
3) Language Proficiency: Communicating fluently in Kannada and English, as well as any other preferred languages like Hindi, Malayalam, or Tamil, to effectively assist customers.
4) Documentation: Maintaining accurate records of customer interactions, transactions, inquiries, and complaints for future reference and analysis.
5) Team Collaboration: Collaborating with team members, supervisors, and other departments as needed to resolve customer issues, escalate complex problems, and improve overall service delivery.
ಅಗತ್ಯವಿರುವ ಕೌಶಲ್ಯಗಳು | Skills & Competencies |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Excellent Verbal Communication: Ability to communicate fluently and effectively in Kannada and English, with clear pronunciation and language proficiency.
2) Customer Service: Strong customer service orientation with a focus on delivering exceptional customer experiences and resolving issues to customer satisfaction.
3) Problem-Solving: Proficiency in identifying customer problems or queries, analyzing issues, and providing appropriate solutions or assistance in a timely manner.
4) Interpersonal Skills: Excellent interpersonal abilities to interact professionally with customers, colleagues, and stakeholders, fostering positive relationships and teamwork.
5) Multitasking: Capability to handle multiple customer queries or tasks simultaneously, prioritize effectively, and manage time efficiently to meet service level agreements (SLAs).
On The Day Of Interview | Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
General Interview Questions | Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) Tell me about yourself: Keep your response concise, focusing on relevant experiences and skills related to customer support and communication in the Kannada voice process. Highlight any prior work experience, language proficiency, and customer service skills.
2) Why do you want to work in customer support?: Emphasize your passion for helping people and providing excellent service. Discuss how your communication skills and ability to speak Kannada fluently make you well-suited for assisting customers in their preferred language.
3) How do you handle difficult customers or situations?: Describe your approach to remaining calm, empathetic, and solution-focused when dealing with challenging interactions. Provide examples of times when you successfully resolved customer issues or diffused tense situations.
4) What are your strengths and weaknesses?: Highlight strengths such as effective communication, problem-solving abilities, and adaptability to different situations. When discussing weaknesses, focus on areas where you have improved or strategies you have implemented to overcome challenges.
5) How do you prioritize tasks when faced with multiple customer queries?: Explain your method for assessing the urgency and importance of each task, such as addressing time-sensitive issues first or following predefined guidelines and SLAs. Showcase your ability to manage time effectively and maintain productivity while handling multiple tasks simultaneously.
Role-specific Interview Questions |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
6) Can you describe your experience in handling customer queries in a voice-based support environment, specifically in the Kannada language? Discuss your previous roles where you interacted with customers over the phone, addressing their concerns and providing assistance in Kannada. Highlight any achievements or positive feedback received from customers.
7) How comfortable are you with multitasking and managing inbound and outbound calls simultaneously in a fast-paced environment? Provide examples of situations where you successfully managed multiple calls or tasks simultaneously while maintaining quality and efficiency. Emphasize your ability to stay organized and focused under pressure.
8) Can you explain your approach to resolving customer issues effectively, ensuring high customer satisfaction levels? Outline your process for troubleshooting customer problems, actively listening to their concerns, and providing personalized solutions. Highlight your communication skills in conveying complex information clearly and concisely.
9) How do you handle escalations from customers, and what steps do you take to ensure their concerns are addressed promptly and satisfactorily? Describe your approach to de-escalating situations, empathizing with customers, and escalating issues to the appropriate channels when necessary. Discuss your commitment to resolving issues promptly and exceeding customer expectations.
10) Are you familiar with common customer support tools and software, and how do you adapt to new technologies or platforms? Share your experience with customer support software, CRM systems, and other tools used to manage customer interactions. Highlight your ability to quickly learn and adapt to new technologies, emphasizing your tech-savviness and willingness to undergo training if needed.
How To Attend For Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | Associate Customer Support |
| Registration Link | Click Here |
| Timings | 9.30 AM – 5.30 PM |
| Address | Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Thiruvallur High Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058 |
| Date | 13th May – 22nd May |
| Recruiter Name | Arun Kumar ( 09566399659 ) |
ಕಂಪನಿಯ ಬಗ್ಗೆ | About The Company | Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
Tech Mahindra is a leading global provider of digital transformation, consulting, and business re-engineering services. With a strong focus on innovation and technology-driven solutions, Tech Mahindra helps businesses across various industries adapt to the digital age and thrive in today’s competitive landscape. The company is known for its customer-centric approach, delivering cutting-edge solutions to clients worldwide. With a commitment to excellence and a diverse team of talented professionals, Tech Mahindra continues to drive positive change and shape the future of technology.
Conclusion | Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
As we conclude this blog post, I want to thank you for joining me in exploring these exciting job opportunities. Remember, these opportunities are just the beginning of your journey towards a fulfilling career. Keep an eye out for more updates and job postings in our future blog posts. Don’t miss out on these chances to take your career to new heights. Until next time, stay tuned and keep chasing your dreams!
FAQs Section |Tech Mahindra ನೇರ ವಾಕಿನ್ ಸಂದರ್ಶನ
1) What are the language requirements for this role?
Ans: Fluency in Kannada and English is essential, with clear pronunciation and proficiency. Knowledge of additional languages like Hindi, Malayalam, or Tamil is preferred.
2) What skills are important for this customer support position?
Ans: Strong verbal communication, customer service orientation, problem-solving abilities, interpersonal skills, and multitasking capabilities are crucial.
3) How do I handle customer queries effectively?
Ans: Address incoming queries promptly and professionally via phone calls, emails, or chat, provide assistance, troubleshoot technical issues, and ensure accurate documentation of interactions.
4) What educational qualifications are required?
Ans: Graduates and undergraduates are eligible for this role. However, exceptional language proficiency and communication skills are necessary.
5) Is team collaboration important in this role?
Ans: Yes, collaborating with team members, supervisors, and other departments is vital for resolving customer issues, escalating complex problems, and improving service delivery.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.